Return & Exchange Policy

Thank You for Shopping with Arafin International!

We are committed to providing you with the best products and services. Our Return & Exchange Policy ensures a smooth and hassle-free experience if you need to return or exchange an item. Please review the following terms carefully.

1. Eligibility for Return & Exchange

  • Items must be unused, undamaged, and in their original packaging.
  • Products must be returned within 7 days of delivery.
  • Returns are accepted for:
    • Manufacturing defects
    • Incorrect items received
    • Items significantly different from the product description

2. Non-Returnable Items

  • Perishable goods, including food items, cannot be returned unless there is a quality issue.
  • Personalized, customized, or final-sale items are non-returnable.

3. Return Process

  1. Contact Us: Reach out to our Customer Support team at [Insert Contact Email/Phone Number] within 7 days of receiving your item, explaining the reason for the return.
  2. Approval & Packaging: If approved, our team will guide you through the return process. Please ensure the item is securely packaged.
  3. Inspection & Notification: Once we receive and inspect the item, we will notify you regarding the approval or rejection of your return request.

4. Exchange Process

  • Exchanges are available for eligible items within 7 days.
  • If you wish to exchange an item, please contact our Customer Support team.
  • Exchanges are subject to product availability.

5. Refunds

  • If your return is approved, a refund will be processed to your original payment method or through store credit within 7–10 business days.
  • Shipping fees are non-refundable, unless the return is due to an error on our part.

6. Shipping Costs

  • Customers are responsible for return shipping costs, except in cases of incorrect or defective products.
  • For exchanges, Arafin International will cover the shipping costs if the exchange is due to our error.

7. Additional Information

  • Arafin International reserves the right to refuse returns or exchanges if items do not meet the above criteria.
  • For questions or assistance, please contact our Customer Support team.

We appreciate your trust in Arafin International and strive to make your shopping experience smooth and enjoyable.

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